Overview

A shipment marked “Held for Pickup” means the carrier is no longer attempting delivery and is holding the package at a local facility.

👉 Your customer must go to the carrier location to retrieve the package.

If no action is taken, the shipment will typically be returned to sender.

How to Identify This Issue

Tracking may show statuses such as:

• “Held at location”
• “Available for pickup”
• “Held at access point”
• “Customer must pick up”
• “Final notice”

While this varies by carrier, in most cases, the tracking page will include:

• Pickup location (address or name)
• Hours (sometimes)
• Instructions (sometimes)

What To Do

1. Send Pickup Instructions to Your Customer

Your customer will likely need:

• Pickup location (from tracking link)
• Hours of operation
• Government-issued ID
• Tracking number

2. Emphasize Urgency

If tracking shows “Final Notice”:

• The package is about to be returned to sender
• There is typically only 1–3 days remaining to pick it up

What Happens If It’s Not Picked Up

If the package is not collected in time:

• The carrier will typically return it to the warehouse
• Once received:
  • Inventory will be returned to stock
  • The order may require reshipment or refund

Important

Handled will apply standard fees for:

• Return to stock processing
• Any additional handling required

Why This Happens

Common reasons a shipment is held for pickup:

• Customer missed delivery or requested delivery to a pickup point
• Multiple failed delivery attempts
• Delivery location inaccessible (gated, secure building, etc.)
• Carrier routed package to a local access point
• Missing or incomplete delivery instructions

Carrier-Specific Behavior

USPS

• Packages may be held at the local post office
• A notice is typically left for the recipient
• Hold period is usually ~5–7 days

UPS

• Packages may be held at:
  • UPS Customer Center, or
  • UPS Access Point (e.g., retail locations)
• After failed delivery attempts, UPS may:
  • Automatically redirect to a pickup location
• Hold period is typically ~5–7 days

FedEx

• Packages may be held at:
  • FedEx Office / Ship Center, or
  • Authorized hold locations
• Can be held after:
  • Delivery attempts fail, or
  • Customer requests hold
• Hold period is typically ~5 business days

Key Takeaways

• The carrier has stopped delivery attempts
• Your customer must actively pick up the package
• Tracking typically contains all required pickup details
• “Final Notice” = urgent, return is imminent
• If not picked up:
  • Package is returned
  • Handled will charge return-to-stock fees

Best Practices

• Include customer phone numbers on all shipments
• Clearly communicate delivery expectations
• Encourage customers to monitor tracking proactively
• Act quickly when a shipment is marked for pickup

When to Contact Handled

Reach out to support@handledcommerce.com if:

• You need help interpreting tracking
• The package is about to be returned
• You want to coordinate next steps after return