General

Getting Started

• How to Complete the Handled Client Intake Form
• Getting Started with Handled

Carrier Transit Issues

• Providing Delivery Instructions (Gate Codes, Access Details, etc.)
• Failed Delivery Attempts
• Shipment Held for Pickup
• Updating a Shipment Address After It Has Shipped
• Carrier Transit Delays

Holiday Information

• 2026 Holiday Schedule
• 2025 Peak Shipping Cutoffs

Connect your account

• How to Set Up Handled Warehouse Locations in Shopify

Policies

• Data Processing Agreement
• Freight Pickup Process: PRO Number Requirement
• Privacy Policy
• Standard Receiving Requirements
• Prohibited and Restricted Inventory Policy

Order Management

• Order Import Issues: Why Orders Aren’t Showing Up