Handled only fulfills orders that are in "Open" status with an Expected Ship Date that is due or past due.
By default, all orders received by Handled are set to Open, and fulfillment begins as soon as possible. If you need to delay fulfillment—for example, to make changes or await inventory—you can place the order on Hold to temporarily pause processing.
🛍️ For Shopify Orders: Automatically Hold Orders Before They’re Sent to Handled
If you regularly need to edit or review orders before fulfillment, we recommend using Shopify Flow to automatically place certain orders on Hold.
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When a Shopify order is placed on Hold, it will not be sent to Handled until it is released.
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You can create rules to hold all orders by default, or only hold orders based on specific business conditions (e.g., high order value, specific products, customer tags, etc.).
✅ This is the preferred method to ensure you have time to review or update orders before they enter Handled’s fulfillment queue.
⚠️ Important
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Handled will not work on any order that is on Hold.
While placing an order on Hold is the safest way to pause fulfillment and make changes, don’t forget to set the order status back to Open once the order is ready to ship. -
You can only place an order on Hold if it is in "Open" status.
Once Handled begins fulfillment, the order becomes locked and can no longer be edited or placed on Hold.
🚫 Putting an Order on Hold within the Handled System
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Navigate to the Order List page:
🔗 https://my.handledcommerce.com/en/wms/shipment-order/list -
Use the search or filter options to find the order you want to place on hold.
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Click on the Order ID to open it.
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Click the Edit icon next to the Order Status field.
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Change the status to Hold.
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Click Save.
✅ Reopening the Order
When you're ready for the order to ship, repeat the steps above and set the Order Status back to Open.