How to Schedule a Pickup for Your Outbound Shipment
If you would like your carrier -or your team - to pick up an outbound shipment from a Handled facility, please follow the steps below. All pickup requests must be associated with a valid order in the Handled System to ensure accurate inventory control and proper dock scheduling.
Step 1: Create the Order in the Handled System
For instructions on how to create a manual order, see our guide: How to Manually Create a Shipment Order.
- Note that Pickup Orders must have the Set the Order Type to LTL and you must enter a PRO Number for the Order.
Step 2: Contact the Handled Team
After the order has been submitted:
- Email your Account Manager or the Handled Support team with:
- The order number
- The name of the carrier or individual who will be picking up
- The requested pickup date and time window
Our team will review carrier capacity, dock availability, and any special handling requirements before confirming.
Step 3: Receive Pickup Window Confirmation
- A Handled team member will respond with the confirmed pickup window or request alternate times if the dock schedule is full.
- Pickup is not guaranteed until you receive written confirmation.
- Please ensure your carrier arrives within the confirmed window to avoid delays.
Step 4: Pickup & Documentation
Once the shipment has been picked up and the carrier provides a signed Bill of Lading (BOL), the Handled team will attach the signed BOL to the order within the Handled system for your records.
Note that some legacy orders prior to 2026 may not be available within the Handled system. Reach out to support@handledcommerce.com if you need assistance with these records.
Additional Notes
- Standard order processing fees apply, even when you arrange your own transportation.
- If your carrier requires paperwork (BOL, pallet count, weights), please attach to the order and advise us in your request so we can prepare it in advance.
- If changes are needed after confirmation, please notify us as soon as possible so we can adjust the dock schedule.
Need help?
If you have questions or need support with the pickup scheduling process, contact your Account Manager or Handled Support.