How to Request Priority Fulfillment for Your Orders
At Handled, most ecommerce orders ship the same day as defined in our Terms of Service. However, if you have an order that requires urgent attention, you can request priority handling by tagging it as a Rush Shipment or by emailing our team for B2B or FBA orders.
This article explains when and how to request a rush shipment and what fees may apply.
Ensure the Order Is in the Handled System
Before a rush request can be processed, the order must already exist in our warehouse system (Logiwa).
Most customers enter orders automatically through their selling channels.
You may also enter orders manually within the Handled System.
If you prefer Handled to enter an order on your behalf, Manual Order Entry Fees will apply (as defined in your Service Agreement).
Once the order exists in the system, you can designate it for priority handling.
Rush Requests for Ecommerce Orders (DTC)
Use the “Rush Shipment” Tag
To request priority handling for an ecommerce order, apply the Rush Shipment tag. Learn more about applying tags here.
This informs our fulfillment team that your order should be prioritized. Once the order is in our system and the tag is set:
We will make every effort to ship the order the same day.
We cannot guarantee same-day shipment for orders submitted after cutoff.
If we are able to process the order, a Rush Fee will apply (per your Service Agreement).
Rush Requests for B2B, Retail, and Amazon FBA Orders
Rush handling for B2B/Retail or FBA shipments requires confirmation from the Handled team due to staffing, scheduling, and pallet-processing requirements.
When to Request a Rush
If you need any of the following to ship in less than 48 hours:
B2B or wholesale orders
Retail replenishment shipments
Amazon FBA Prep shipments
You must email our team to confirm rush handling is possible.
How to Request Rush Processing
-
Email your Handled support contact with:
The order number
The required ship date/time
Any carrier or routing requirements
Our team will review capacity and confirm whether we can meet the request.
If approved, a Rush Fee (as defined in your Service Agreement) will apply.
We cannot guarantee accelerated turnaround without written confirmation from the Handled team, nor can we guarantee handling times for orders that are incomplete or are updated after the order is placed.
Fees for Rush Handling
Rush fees vary based on your Service Agreement and may apply in the following situations:
Ecommerce orders placed after cutoff that we are able to ship same-day
B2B/Retail orders or FBA shipments requiring <48-hour turnaround
Manual orders that Handled staff must enter on your behalf
Rush fees ensure we can allocate labor and warehouse resources to meet your accelerated timelines.
Still Need Help?
If you have questions about how to tag rush orders, cutoff times, or applicable fees, please contact your Account Manager or email support@handledcommerce.com