Cancel an Order

There are two ways to cancel an order, depending on your workflow and integration setup.

✅ Option 1: Cancel the Order in Your Selling Channel (Recommended)

Canceling the order directly in your selling channel (e.g., Shopify, Amazon, etc.) ensures that the order stays in sync across all systems.

To cancel through your selling channel:

1. Cancel the order directly within your selling platform.
2. Wait a few minutes for the change to sync with Handled.
3. In Handled, navigate to the Order List page:
   🔗 https://my.handledcommerce.com/en/wms/shipment-order/list
4. Use the search or filter options to locate the order and confirm that the status has been updated to Canceled.

   🔄 If the order hasn’t updated yet, try refreshing or reloading the order data.

⚠️ Note: Not all selling channels support cancellation sync. If you don’t see the order update in Handled, you may need to cancel it manually using Option 2 below.

🛠️ Option 2: Cancel the Order Directly in Handled

If your selling channel doesn’t support automatic sync or you need to cancel immediately, you can do so directly in the Handled system.

To cancel an order in Handled:

1. Navigate to the Order List page:
   🔗 https://my.handledcommerce.com/en/wms/shipment-order/list

2. Use the search or filter tools to find the order(s) you want to cancel.

3. Check the box next to the order(s).

4. Click the Warehouse Ops dropdown at the top of the page.

5. Select Cancel Order.
   

6. Choose a Cancel Reason from the available options.

7. Click Cancel Order(s) to complete the cancellation.