eCommerce Fulfillment for Brand Builders
Delivering exceptional experiences to every customer, every time. Hand off the operation, not control of your brand — same-day shipping, 100% accuracy, and a warehouse you can walk.
Fulfillment that protects what you built
You built the brand — the products, the unboxing, the promise. Handled runs the operation to your spec and holds the standard on every order.
Your spec, not a template
Packaging, kitting, carriers, and workflows are built around your products and held there, order after order.
Accuracy in writing
Every SKU is picked against your rules with 100% order accuracy, guaranteed in your contract.
Visibility into everything
One live view of orders, inventory, shipments, and returns across every channel you sell on.
People you can reach
A named brand ambassador in the warehouse and a direct line — never a ticket queue.
Fast, affordable 2-day delivery from port to doorstep
With facilities near Los Angeles and New York City—close to major ports and population centers—we help you move inventory in faster and reach customers affordably in 2 days or less. Whether you're scaling on one coast or both, we've got you covered.
Close to your imports
Both facilities sit near major ports, so imported stock moves from freight to sellable faster and cheaper — less drayage.
Close to your customers
Inventory on both coasts reaches most U.S. shoppers in one to two days by ground — faster delivery at lower shipping cost.
Stay in control of fulfillment
Choose your warehouse location, walk the floor anytime, and meet your team in person — East, West, or both. Your call, not ours.
eCommerce fulfillment services designed to protect and elevate your brand
Whether you're shipping DTC, retail, or subscription orders, we tailor every step — from pick and pack to branded unboxing and returns — to reflect your brand.
Ecommerce Fulfillment
Fast, accurate shipping tailored to your brand experience.
Omnichannel
Seamless fulfillment across DTC, retail, and marketplace channels.
B2B & Retail
Wholesale and retail orders shipped with precision and care.
Kitting & Bundles
Custom bundles and multi-SKU kits, built to your specifications.
FBA Prep
Amazon-ready packaging, labeling, and compliance — done right.
Returns
Streamlined branded returns that protect your customer experience.
If you can describe it, we'll handle it.
In-warehouse support that feels like your team — because it is
Your dedicated brand ambassador isn't a chatbot or someone overseas — it's a real person inside the warehouse who works to improve your brand experience every day.
Dedicated brand ambassador
A named person who knows your brand, your SOPs, and your standards — and holds the floor to them, order after order.
Your eyes on the floor
They watch your inventory arrive, your kits get built, and your packaging go out — flagging and fixing issues before a customer feels them.
Reachable anytime
A direct line by Slack, phone, or in person — never a ticket queue you wait behind.
Trusted by fast-growing brands like yours
From launch to scale, our clients count on us to deliver fast, accurate, brand-centric fulfillment that drives customer loyalty.
If you want top notch service and reliability, Handled Commerce is for you. We have used Hook Logistics/Handled since 2020 and are so happy we made the change. What a difference a great partner makes!
Fantastic team! I wanted to have a 3PL that was transparent, responsive and priced fairly. Handled Commerce covered everything I was looking for.
I've had challenging experiences with fulfillment since we started our company over a decade ago. But Handled is the first logistics company that I have been impressed with, that has provided consistent service, and has integrity.
10/10 — would recommend to any of my brand friends with a fast growing DTC business! Everything from kitting projects to small parcel shipments to pallet deliveries, they have got you covered.
Extremely satisfied, very happy for the end to end service they provide and the personal touch by Claudia, Shawn and Kevin is always much appreciated.
Built for brands where the delivery experience is the brand
Some categories live or die on presentation, accuracy, and careful handling. Handled runs fulfillment to your spec — packaging, kitting, inserts, returns — so the unboxing your customers get is the one you designed.
Apparel & Accessories
Size and color variants, high SKU counts, branded unboxing, and easy exchanges — handled to your spec.
Health & Wellness
Supplements and wellness products picked and packed accurately, with careful handling and your packaging rules.
Cosmetics & Beauty
Brand-defining unboxing, careful handling, and consistent presentation — the experience your customers expect.
Food & Beverage
CPG-ready handling and packaging built around your product’s needs, with the accuracy and speed to match.
Pet
Bulky and bundled pet products handled with workflows shaped to your catalog, not a one-size template.
Home & Lifestyle
From fragile to oversized, your home and lifestyle goods get packaging and handling tuned to your brand.
The fulfillment service that plays well with your tech stack
Handled integrates seamlessly with Shopify, Amazon, ShipStation and the apps you already use. From real-time sync to automated order routing, your fulfillment data flows where you need it — no lag, no blackout zones.
Fulfillment guarantees for brands that refuse to compromise
We don't just promise performance — we guarantee it. From same-day shipping to perfect pick accuracy and fast restocks, every order is backed by a no-excuses approach. When your customer experience is on the line, we deliver.
100% Same-Day Shipping
Orders received by 12 PM ship the same day — or we make it right.
100% Order Accuracy
If we pick or pack it wrong, we cover the cost to fix it.
100% Same-Day Restocks
Out-of-stock items are restocked the day inventory arrives.
Simple, transparent eCommerce fulfillment pricing
No surprise fees. No minimums. Just pricing that grows with you — and scales when you scale.
Your inventory is stored securely and efficiently, with monthly pallet-based pricing you only pay for the space you need.
- Pallet, shelf, and bin storage
- Climate-controlled, secure facility
- Real-time inventory visibility
- Scale up or down anytime
Every order is picked and packed with care, with per-order pricing your costs rise only when your volume does.
- Same-day shipping by 12 PM
- 100% order accuracy guarantee
- Branded packaging & inserts
- Returns processing included
- Real-time order & inventory sync
We optimize every order for speed and savings, with per-shipment pricing based on the carrier and service level used.
- USPS, UPS, FedEx & DHL
- Carrier rate shopping per order
- 1–2 day ground across your home region
- Tracking writeback to your store
Special Projects: From kitting to custom prep work, our per-project pricing is based on the complexity and scope of each project.
Fulfillment questions, answered
01What does Handled do?
Handled is a 3PL: we store your inventory, then pick, pack, and ship every order to your spec from bi-coastal warehouses in Carlstadt, NJ and Riverside, CA. Orders placed by 12 PM ship the same day, with 100% order accuracy guaranteed in writing.
02Which platforms does Handled integrate with?
Shopify, Amazon, Walmart, TikTok Shop, WooCommerce, BigCommerce, Magento, Squarespace, Wix, Rithum, and custom stacks over our API. Orders, inventory, and tracking sync in real time, and most carts connect in under 24 hours.
03Can I customize packaging and unboxing?
Yes. Custom boxes, tissue, inserts, and kit builds follow the spec you set, and your named ambassador enforces it on every order — the unboxing your customers get is the one you designed.
04How fast is delivery to my customers?
Inventory on both coasts reaches most U.S. shoppers in one to two days by ground — faster delivery at lower shipping cost, without paying for express service.
05How much does fulfillment cost?
Pricing is usage-based across storage, fulfillment, and shipping — you pay for what you use, and pricing scales with your volume. Request a quote and get numbers back in 24 hours.
06How do I switch from my current 3PL?
A dedicated person runs the move for you — connecting your carts and marketplaces, mapping your packaging and pick-pack SOPs, and transferring inventory on your schedule — so nothing about your operation has to change to fit us.
Ready to handoff fulfillment and never look back?
Hand off the operation, keep control of the experience. Whether you ship 100 or 1,000 orders a day, pricing scales with you and you get a quote back in 24 hours.
Get your fulfillment quote
A few details and we'll write back within 15 minutes.