Privacy Policy

1Information We Collect

We collect personal and business information in several ways:

1.1Information You Provide Directly

Name, email address, phone number, business name Shipping and billing addresses Payment information Fulfillment and support requests

1.2Order & Shipment Data

We process personally identifiable information (PII) about your customers as part of fulfilling shipments, including: Recipient name, address, phone number, and email Order contents and delivery preferences

1.3Automatically Collected Data

We collect certain technical and usage data automatically: IP address, browser type, device identifiers Cookies, pixel tags, and analytics data

2How We Use Information

We use your information to: Provide our services – To operate and deliver our fulfillment, logistics, and related services. Process and deliver orders – To manage and fulfill shipments, returns, and related customer requests. Manage accounts and communications – To maintain customer accounts, respond to inquiries, and provide customer support. Improve and develop our services – To analyze usage, identify trends, troubleshoot issues, and enhance the performance, features, and security of our offerings. Marketing and promotions – To send relevant communications, offers, and advertising (where permitted by law). Legal and compliance – To comply with legal obligations, enforce agreements, and protect the rights, property, or safety of Handled, our customers, or others.

3How We Share Information

We share personal data with third parties for the purposes outlined above. These include:

3.1Service Providers (Processors)

We use trusted vendors to operate core services such as: Warehouse management systems (WMS) IT infrastructure and cloud platforms Customer support tools and analytics Payment processors These vendors act as data processors, processing information only on our instructions and under contractual data protection obligations.

3.2Independent Data Controllers

We also share data with third parties that determine their own purposes and means of processing. These include: Shipping carriers (e.g., UPS, FedEx) Marketing and ad platforms (e.g., Google, Meta) CRM and marketing automation tools (e.g., HubSpot) Professional advisors (e.g., auditors, legal counsel) These parties act as independent data controllers and handle data according to their own privacy policies. Handled does not control and is not responsible for how these independent third parties use, store, or protect your data.

4International Data Transfers

We operate in and transfer data to the United States and other jurisdictions that may not have equivalent data protection laws. When required by law (e.g., under GDPR), we rely on: Standard Contractual Clauses approved by the European Commission Other lawful transfer mechanisms to ensure adequate protection By using our services, you consent to the transfer of your data to the United States and other countries where we or our partners operate.

5Your Rights and Choices

Depending on your location, you may have the right to: Access or obtain a copy of your personal data Correct or delete inaccurate data Object to or restrict certain processing Withdraw consent where applicable Request portability of your data How to Exercise Your Rights To make a request, email us at [Insert Email]. We may verify your identity before fulfilling the request.

6Rights for Specific Jurisdictions

6.1California Residents (CCPA)

If you reside in California, you have the right to: Know what categories of personal data we collect and share Request deletion of your personal data Opt out of the “sale” of personal information (we do not sell data) We honor authorized agent requests and will not discriminate against you for exercising your rights.

6.2EU/UK Residents (GDPR)

If you are in the EU, EEA, or UK, we process your data under a legal basis (e.g., contract performance, consent, or legitimate interests). You also have the right to lodge a complaint with your local supervisory authority.

7Data Security

We implement reasonable technical and organizational safeguards to protect personal data. However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access or breaches.

8Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, unless a longer period is required by law or contractual obligations. When data is no longer needed, we securely delete or anonymize it.

9Cookies and Tracking Technologies

We use cookies and similar technologies to: Understand usage and improve performance Provide analytics and support marketing campaigns You can adjust your browser settings to limit or block cookies. We do not respond to “Do Not Track” signals at this time.

10Children's Privacy

Our services are not directed to children under 13 (or under 16 in certain jurisdictions), and we do not knowingly collect personal data from children.

11Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated effective date.

12Contact Us

If you have questions or requests related to this Privacy Policy or your data, please contact us at legal@handledcommerce.com. Was this article helpful?