Retail Fulfillment The Follows Routing Guides
Your current 3PL can't keep up as retail and B2B volume scales. Handled runs retail, B2B, and DTC from one system, routed to spec, so you hand off the work and keep control.
The 3PL for retailers that runs to your spec
The strongest reasons a scaling omnichannel brand hands retail and B2B fulfillment to Handled and keeps control of every order.
One system for retail, B2B, and DTC
Every retail, wholesale, and DTC order runs from one live system with real-time visibility, so nothing sits in a queue you can't see.
Routed on your rules
Orders auto-assign and route the way you'd choose to cut shipping time and cost, and stay routing-guide compliant to avoid chargebacks.
100% accuracy, same-day by 12 PM
Orders placed by 12 PM ship the same day, and if we make a mistake we cover the cost to fix it. Both guarantees in writing.
Built to your spec, watched by your team
Custom packaging, kitting, and returns run to your SOPs, enforced by a named in-warehouse brand ambassador who knows your brand.
Fast, affordable 2-day delivery from port to doorstep
With facilities near Los Angeles and New York City—close to major ports and population centers—we help you move inventory in faster and reach customers affordably in 2 days or less. Whether you're scaling on one coast or both, we've got you covered.
Close to your imports
Both facilities sit near major ports, so imported stock moves from freight to sellable faster and cheaper — less drayage.
Close to your customers
Inventory on both coasts reaches most U.S. shoppers in one to two days by ground — faster delivery at lower shipping cost.
Stay in control of fulfillment
Choose your warehouse location, walk the floor anytime, and meet your team in person — East, West, or both. Your call, not ours.
Retail distribution fulfillment built around your brand
The big-box 3PLs make you fit their template. With Handled you control how every retail and B2B order looks and ships, to your spec.
B2B & Retail Fulfillment
EDI, routing-guide-ready order flow for wholesale and retail accounts, built to avoid chargebacks.
Ecommerce Fulfillment
Pick, pack, and ship DTC orders with branded unboxing, run to your standards.
Branded Packaging
Custom boxes, tissue, and inserts to your spec, branded to the last box.
Kitting
Multi-SKU kits, bundles, and retail displays assembled to your rules.
Returns
Branded returns processed to your policy, restocked same day.
Special Projects
One-off retail projects and custom workflows. If you can describe it, we'll handle it.
If you can describe it, we'll handle it.
The B2B and DTC 3PL with a real team you can reach
A dedicated brand ambassador inside the warehouse is your eyes and ears on the floor, enforcing your standards on every retail and wholesale order.
Dedicated brand ambassador
A named person who knows your brand, SOPs, and routing requirements, and holds the floor to them on every order.
In the warehouse
They watch your inventory arrive, your kits get built, and your packaging go out, flagging and fixing issues before a retailer or customer feels them.
Reachable anytime
A direct line by Slack, phone, or in person, not a ticket queue and never an offshore queue.
Scaling omnichannel brands trust Handled
Established, high-volume brands running retail, B2B, and DTC on Handled.
If you want top notch service and reliability, Handled Commerce is for you. We have used Hook Logistics/Handled since 2020 and are so happy we made the change. What a difference a great partner makes!
Fantastic team! I wanted to have a 3PL that was transparent, responsive and priced fairly. Handled Commerce covered everything I was looking for.
I've had challenging experiences with fulfillment since we started our company over a decade ago. But Handled is the first logistics company that I have been impressed with, that has provided consistent service, and has integrity.
10/10 — would recommend to any of my brand friends with a fast growing DTC business! Everything from kitting projects to small parcel shipments to pallet deliveries, they have got you covered.
Extremely satisfied, very happy for the end to end service they provide and the personal touch by Claudia, Shawn and Kevin is always much appreciated.
Built for brands where the delivery experience is the brand
Some categories live or die on presentation, accuracy, and careful handling. Handled runs fulfillment to your spec — packaging, kitting, inserts, returns — so the unboxing your customers get is the one you designed.
Apparel & Accessories
Size and color variants, high SKU counts, branded unboxing, and easy exchanges — handled to your spec.
Health & Wellness
Supplements and wellness products picked and packed accurately, with careful handling and your packaging rules.
Cosmetics & Beauty
Brand-defining unboxing, careful handling, and consistent presentation — the experience your customers expect.
Food & Beverage
CPG-ready handling and packaging built around your product’s needs, with the accuracy and speed to match.
Pet
Bulky and bundled pet products handled with workflows shaped to your catalog, not a one-size template.
Home & Lifestyle
From fragile to oversized, your home and lifestyle goods get packaging and handling tuned to your brand.
Omnichannel retail fulfillment with one live view
Built for omnichannel brands selling across carts, marketplaces, and B2B retail at once. Orders, inventory, tracking, and returns sync in real time, with EDI and routing-guide support so nothing happens in a black box.
Retail fulfillment guarantees, in writing
Handing off fulfillment shouldn't mean hoping it goes well. Our core commitments are written into your contract — and if we miss, we cover the cost to fix it. Proof that handing off doesn't mean losing control.
100% Same-Day Shipping
Orders received by 12 PM ship the same day — or we make it right.
100% Order Accuracy
If we pick or pack it wrong, we cover the cost to fix it.
100% Same-Day Restocks
Out-of-stock items are restocked the day inventory arrives.
Simple, transparent eCommerce fulfillment pricing
No surprise fees. No minimums. Just pricing that grows with you — and scales when you scale.
Your inventory is stored securely and efficiently, with monthly pallet-based pricing you only pay for the space you need.
- Pallet, shelf, and bin storage
- Climate-controlled, secure facility
- Real-time inventory visibility
- Scale up or down anytime
Every order is picked and packed with care, with per-order pricing your costs rise only when your volume does.
- Same-day shipping by 12 PM
- 100% order accuracy guarantee
- Branded packaging & inserts
- Returns processing included
- Real-time order & inventory sync
We optimize every order for speed and savings, with per-shipment pricing based on the carrier and service level used.
- USPS, UPS, FedEx & DHL
- Carrier rate shopping per order
- 1–2 day ground across your home region
- Tracking writeback to your store
Special Projects: From kitting to custom prep work, our per-project pricing is based on the complexity and scope of each project.
Retail fulfillment questions, answered
01What are retail fulfillment services and how do they work?
Retail fulfillment services store your inventory and pick, pack, and ship orders to retailers, wholesale accounts, and shoppers on your behalf. Handled runs it to your rules, routing each order to cut cost and stay routing-guide compliant, with same-day shipping on orders placed by 12 PM.
02What does a retail fulfillment warehouse do differently at volume?
A retail fulfillment warehouse handles high-volume, multi-channel orders without accuracy slipping. Handled keeps counts synced across every channel, enforces your SOPs through a named in-warehouse ambassador, and guarantees 100% order accuracy in writing, so scale never means chargebacks or errors reaching your customer.
03How does your retail fulfillment process avoid retailer chargebacks?
Our retail fulfillment process wires your EDI and routing guides into order flow, so labels, ASNs, and carrier rules meet each retailer's requirements automatically. The team checks compliance per order and flags anything at risk before it ships, keeping chargebacks off your account.
04Can you handle omnichannel retail fulfilment as I scale?
Yes. Handled is built for omnichannel retail fulfilment, running your DTC, wholesale, and retail orders from one system with one live view. Whether you ship 100 or 1,000 orders a day, usage-based pricing scales with you, with no fixed platform fees and no surprises.
05What retail fulfillment solutions does Handled offer?
Handled offers full-service retail fulfillment solutions: order routing, EDI and routing-guide compliance, custom packaging and kitting to your spec, branded returns, and real-time visibility. A dedicated retail fulfillment center runs your operations to your standards, so you keep control after you hand off the work.
06What does retail fulfillment cost?
Pricing is usage-based, so you only pay for storage, fulfillment, and shipping you actually use, with no fixed platform fees. We send a full quote in 24 hours.
Outgrown your current retail 3PL? Switch to Handled
Hand off retail, B2B, and DTC fulfillment and keep control of accuracy, routing, and brand experience. Whether you ship 100 or 1,000 orders a day, pricing scales with you. Get a quote in 24 hours.
Get your retail fulfillment quote
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