Returns that keep your brand’s promise
Returns are where brand promises go to die — or get kept. Handled runs branded, self-serve returns and same-day exchanges to your policy, turning a cost center into repeat business.
Returns management that recaptures revenue
A slow, confusing return loses the customer twice. Handled keeps the experience branded, the rules yours, and the turnaround fast enough to win the next order.
Self-serve, on brand
Customers start and track returns through a branded portal — no support tickets, no waiting on email.
Instant exchanges
Exchange orders are created instantly against live inventory, so customers swap sizes and colors with confidence.
Your rules, enforced
Tag checks, wear assessments, and restock rules are built into the workflow — your policy, applied consistently.
Fast turnaround
Returns are received, inspected, and processed quickly — sellable units go back into the pool the day they arrive.
Fast, affordable 2-day delivery from port to doorstep
With facilities near Los Angeles and New York City—close to major ports and population centers—we help you move inventory in faster and reach customers affordably in 2 days or less. Whether you're scaling on one coast or both, we've got you covered.
Close to your imports
Both facilities sit near major ports, so imported stock moves from freight to sellable faster and cheaper — less drayage.
Close to your customers
Inventory on both coasts reaches most U.S. shoppers in one to two days by ground — faster delivery at lower shipping cost.
Stay in control of fulfillment
Choose your warehouse location, walk the floor anytime, and meet your team in person — East, West, or both. Your call, not ours.
Returns services built around your policy
The giants make you fit their template. With Handled you stay in control of how every return is received, inspected, and resolved. If you can describe it, we'll handle it.
Branded Returns
A self-serve, branded portal that keeps the experience yours.
Returns & Exchanges
Size and color swaps created instantly against live inventory.
Ecommerce Fulfillment
Outbound orders picked and shipped with 100% accuracy.
Kitting & Bundles
Returned kits broken down or rebuilt to the spec you set.
Branded Packaging
Exchanges re-ship in your unboxing spec, not a plain box.
Special Projects
Refurbs, repacks, and recovery work — you're never limited by us.
If you can describe it, we'll handle it.
Returns run by a real person on the floor
Handing off returns shouldn't mean losing sight of them — your ambassador watches the process and keeps your policy enforced.
Dedicated brand ambassador
A named person who knows your brand, your SOPs, and your returns policy — and holds the floor to them.
Your eyes on the floor
They watch returns arrive, get inspected, and restock — flagging exceptions before they cost you money.
Reachable anytime
A direct line by Slack, phone, or in person — never a ticket queue you wait behind.
Scaling brands trust Handled with returns
Brands who switched and turned their returns flow into repeat business.
If you want top notch service and reliability, Handled Commerce is for you. We have used Hook Logistics/Handled since 2020 and are so happy we made the change. What a difference a great partner makes!
Fantastic team! I wanted to have a 3PL that was transparent, responsive and priced fairly. Handled Commerce covered everything I was looking for.
I've had challenging experiences with fulfillment since we started our company over a decade ago. But Handled is the first logistics company that I have been impressed with, that has provided consistent service, and has integrity.
10/10 — would recommend to any of my brand friends with a fast growing DTC business! Everything from kitting projects to small parcel shipments to pallet deliveries, they have got you covered.
Extremely satisfied, very happy for the end to end service they provide and the personal touch by Claudia, Shawn and Kevin is always much appreciated.
Built for brands where the delivery experience is the brand
Some categories live or die on presentation, accuracy, and careful handling. Handled runs fulfillment to your spec — packaging, kitting, inserts, returns — so the unboxing your customers get is the one you designed.
Apparel & Accessories
Size and color variants, high SKU counts, branded unboxing, and easy exchanges — handled to your spec.
Health & Wellness
Supplements and wellness products picked and packed accurately, with careful handling and your packaging rules.
Cosmetics & Beauty
Brand-defining unboxing, careful handling, and consistent presentation — the experience your customers expect.
Food & Beverage
CPG-ready handling and packaging built around your product’s needs, with the accuracy and speed to match.
Pet
Bulky and bundled pet products handled with workflows shaped to your catalog, not a one-size template.
Home & Lifestyle
From fragile to oversized, your home and lifestyle goods get packaging and handling tuned to your brand.
Returns that sync with your whole stack
Returns, exchanges, inventory, and tracking sync in real time across every cart and marketplace — one live view of every return from initiated to restocked, and nothing happens in a black box.
The returns partner that puts it in writing
Handing off returns shouldn't mean hoping they go well. Our core commitments are written into your contract — and if we miss, we cover the cost to fix it.
100% Same-Day Shipping
Orders received by 12 PM ship the same day — or we make it right.
100% Order Accuracy
If we pick or pack it wrong, we cover the cost to fix it.
100% Same-Day Restocks
Out-of-stock items are restocked the day inventory arrives.
Simple, transparent eCommerce fulfillment pricing
No surprise fees. No minimums. Just pricing that grows with you — and scales when you scale.
Your inventory is stored securely and efficiently, with monthly pallet-based pricing you only pay for the space you need.
- Pallet, shelf, and bin storage
- Climate-controlled, secure facility
- Real-time inventory visibility
- Scale up or down anytime
Every order is picked and packed with care, with per-order pricing your costs rise only when your volume does.
- Same-day shipping by 12 PM
- 100% order accuracy guarantee
- Branded packaging & inserts
- Returns processing included
- Real-time order & inventory sync
We optimize every order for speed and savings, with per-shipment pricing based on the carrier and service level used.
- USPS, UPS, FedEx & DHL
- Carrier rate shopping per order
- 1–2 day ground across your home region
- Tracking writeback to your store
Special Projects: From kitting to custom prep work, our per-project pricing is based on the complexity and scope of each project.
Returns management questions, answered
01What does your returns management solution include?
Everything from receiving and inspection to restocking, refurbishing, or recycling — run to your policy through a branded, self-serve portal with real-time visibility from initiated to restocked.
02Can you customize the returns process for our brand?
Yes. The portal, rules, and workflows are built around your policy — tag checks, wear assessments, refund and exchange logic — and your ambassador enforces them consistently.
03How fast are returns processed?
Returns are inspected and processed quickly after arrival, and sellable units are restocked the day they arrive — so inventory gets back into the pool instead of aging on a cart.
04How do exchanges work?
Exchange orders are created instantly in your store and our system against live inventory. Exchanges placed by 12 PM ship the same day, so the replacement is moving before the return lands.
05How do you keep fraud from impacting our returns?
Your rules run on every return — item checks, condition assessments, and flags for suspicious patterns — so edge cases get held for review instead of slipping through.
06Can you help us reduce our return rate?
Yes. Easy variant exchanges recapture sales that would have been refunds, and return-reason visibility shows you which products and sizes drive returns so you can fix the cause.
Returns management built around your brand
Hand off the inspections, restocks, and exchange logistics — keep control of the policy and the experience. Whether you process 10 or 1,000 returns a week, pricing scales with you and you get a quote back in 24 hours.
Get your returns management quote
A few details and we'll write back within 15 minutes.