How can we help?

• Getting Started with Handled
• How to Complete the Handled Client Intake Form

Shopify

• Shopify Setup Checklist
• How to Connect Your Shopify Store to Handled
• How to Set Up Handled Warehouse Locations in Shopify
• How to Give Handled Collaborator Access in Shopify

Amazon, WooCommerce & Faire

• How to Connect Your Amazon Account to Handled
• Connecting WooCommerce to Handled
• Connecting Faire to Handled

Connection Troubleshooting

• Common Shopify Connection Problems
• Order Import Issues: Why Orders Aren’t Showing Up

Creating & Editing Orders

• Manually Create a Shipment Order
• Editing an Order
• Attach a Document to an Order
• Tagging Orders
• Cancel an Order

Holds & Ship Dates

• Placing Orders on Hold and Returning Them to Open Status
• Set a Future Ship Date to Hold an Order
• How to Automatically Hold Shopify Orders Using Shopify Flow
• Why Certain Orders Are Not Shipped and How to Release Them

Pickups & Freight

• Customer Pickup Orders
• Scheduling a Pickup From a Handled Warehouse
• Freight Pickup Process: PRO Number Requirement

Shipping Options

• Rush Shipments
• How to Collect Duties & Taxes at Checkout and Ship DDP

Delivery & Transit Issues

• Carrier Transit Delays
• Failed Delivery Attempts
• Shipment Held for Pickup
• Providing Delivery Instructions (Gate Codes, Access Details, etc.)
• Updating a Shipment Address After It Has Shipped

Product Setup

• Submitting Product Information
• Tracking Expiration Dates, Lots, and Batches

Sending Inventory to Handled

• Sending Inventory to Handled
• Creating Purchase Orders
• Editing a Purchase Order
• Schedule a Delivery Window

Inventory Reports

• Inventory Reports
• Total Inventory Report
• Inventory Snapshot Report
• Transaction History Report
• Kit Inventory Report
• Kit Component Inventory Availability Report

• 2026 Holiday Schedule
• 2025 Peak Shipping Cutoffs