Fulfillment services that strengthen your brand
Handled goes beyond shipping. From pick and pack to branded packaging and returns, every service is designed to deliver on your brand promise — creating consistent, memorable experiences that turn first-time buyers into lifelong fans.
All services
eCommerce Fulfillment
Enhance your e-commerce operations with our reliable fulfillment services.
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Omnichannel Fulfillment
Elevate Your Brand with Omnichannel Fulfillment
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Retail Fulfillment
Retail Fulfillment That Delivers on Every Detail
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B2B Fulfillment
Effortless B2B Order Fulfillment for Growing Brands
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Pick and Pack
Reliable, Efficient Pick and Pack Services for Your Growing Brand
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Amazon FBA Prep
Amazon Prep Services for FBA and FBM Success
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Kitting
Elevate Your Brand with Our Expert Kitting and Assembly Solutions
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Returns
Returns That Keep Your Brand’s Promise
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Services built around your spec, not our template
Every brand ships differently. Handled shapes each service — packaging, kitting, routing, returns — around how your brand already works, then holds the standard on every order.
Your spec, followed
Packaging, kitting, carriers, and workflows are built around your products and held there, order after order.
Accuracy in writing
Every SKU is picked against your rules with 100% order accuracy, guaranteed in your contract.
Visibility into everything
One live view of orders, inventory, shipments, and returns across every channel you sell on.
People you can reach
A named brand ambassador in the warehouse and a direct line — never a ticket queue.
Fast, affordable 2-day delivery from port to doorstep
With facilities near Los Angeles and New York City—close to major ports and population centers—we help you move inventory in faster and reach customers affordably in 2 days or less. Whether you're scaling on one coast or both, we've got you covered.
Close to your imports
Both facilities sit near major ports, so imported stock moves from freight to sellable faster and cheaper — less drayage.
Close to your customers
Inventory on both coasts reaches most U.S. shoppers in one to two days by ground — faster delivery at lower shipping cost.
Stay in control of fulfillment
Choose your warehouse location, walk the floor anytime, and meet your team in person — East, West, or both. Your call, not ours.
eCommerce fulfillment services designed to protect and elevate your brand
Whether you're shipping DTC, retail, or subscription orders, we tailor every step — from pick and pack to branded unboxing and returns — to reflect your brand.
Ecommerce Fulfillment
Pick, pack, and ship your catalog with 100% order accuracy.
Omnichannel
DTC, marketplace, and retail orders run side by side from one floor.
B2B & Retail
Wholesale POs and retail orders routed to your guides.
Kitting & Bundles
Kits, bundles, and gift sets built to the spec you set once.
FBA Prep
Amazon-ready labeling, packaging, and compliance — done right.
Returns
Returns received, inspected, and restocked to your policy.
If you can describe it, we'll handle it.
Every service comes with a real person on the floor
Handing off fulfillment shouldn't mean losing sight of your inventory or your standards — your ambassador is how you keep control.
Dedicated brand ambassador
A named person who knows your brand, your SOPs, and your standards — and holds the floor to them, order after order.
Your eyes on the floor
They watch your inventory arrive, your kits get built, and your packaging go out — flagging and fixing issues before a customer feels them.
Reachable anytime
A direct line by Slack, phone, or in person — never a ticket queue you wait behind.
Trusted by fast-growing brands like yours
From launch to scale, our clients count on us to deliver fast, accurate, brand-centric fulfillment that drives customer loyalty.
If you want top notch service and reliability, Handled Commerce is for you. We have used Hook Logistics/Handled since 2020 and are so happy we made the change. What a difference a great partner makes!
Fantastic team! I wanted to have a 3PL that was transparent, responsive and priced fairly. Handled Commerce covered everything I was looking for.
I've had challenging experiences with fulfillment since we started our company over a decade ago. But Handled is the first logistics company that I have been impressed with, that has provided consistent service, and has integrity.
10/10 — would recommend to any of my brand friends with a fast growing DTC business! Everything from kitting projects to small parcel shipments to pallet deliveries, they have got you covered.
Extremely satisfied, very happy for the end to end service they provide and the personal touch by Claudia, Shawn and Kevin is always much appreciated.
Built for brands where the delivery experience is the brand
Some categories live or die on presentation, accuracy, and careful handling. Handled runs fulfillment to your spec — packaging, kitting, inserts, returns — so the unboxing your customers get is the one you designed.
Apparel & Accessories
Size and color variants, high SKU counts, branded unboxing, and easy exchanges — handled to your spec.
Health & Wellness
Supplements and wellness products picked and packed accurately, with careful handling and your packaging rules.
Cosmetics & Beauty
Brand-defining unboxing, careful handling, and consistent presentation — the experience your customers expect.
Food & Beverage
CPG-ready handling and packaging built around your product’s needs, with the accuracy and speed to match.
Pet
Bulky and bundled pet products handled with workflows shaped to your catalog, not a one-size template.
Home & Lifestyle
From fragile to oversized, your home and lifestyle goods get packaging and handling tuned to your brand.
Services that sync with your whole stack
Orders, inventory, tracking, and returns sync in real time across every cart and marketplace — one live view so oversells and stockouts stop, and nothing happens in a black box.
Fulfillment guarantees for brands that refuse to compromise
We don't just promise performance — we guarantee it. From same-day shipping to perfect pick accuracy and fast restocks, every order is backed by a no-excuses approach.
100% Same-Day Shipping
Orders received by 12 PM ship the same day — or we make it right.
100% Order Accuracy
If we pick or pack it wrong, we cover the cost to fix it.
100% Same-Day Restocks
Out-of-stock items are restocked the day inventory arrives.
Simple, transparent eCommerce fulfillment pricing
No surprise fees. No minimums. Just pricing that grows with you — and scales when you scale.
Your inventory is stored securely and efficiently, with monthly pallet-based pricing you only pay for the space you need.
- Pallet, shelf, and bin storage
- Climate-controlled, secure facility
- Real-time inventory visibility
- Scale up or down anytime
Every order is picked and packed with care, with per-order pricing your costs rise only when your volume does.
- Same-day shipping by 12 PM
- 100% order accuracy guarantee
- Branded packaging & inserts
- Returns processing included
- Real-time order & inventory sync
We optimize every order for speed and savings, with per-shipment pricing based on the carrier and service level used.
- USPS, UPS, FedEx & DHL
- Carrier rate shopping per order
- 1–2 day ground across your home region
- Tracking writeback to your store
Special Projects: From kitting to custom prep work, our per-project pricing is based on the complexity and scope of each project.
Frequently asked questions
01Do you support custom packaging and unboxing experiences?
Yes. Branded packaging is a core part of our service. We support custom wraps, inserts, stickers, tissue, and more—so your customers receive an experience that reflects your brand, not a generic box.
02Can Handled manage volume spikes like product drops or seasonal surges?
Absolutely. Our systems and team are built to handle spikes from launches, flash sales, and seasonal demand without missing a beat. We scale fast without sacrificing accuracy or speed.
03Do you handle returns and exchanges?
Yes. We offer branded returns management that’s simple for your customers and efficient for your team. Our returns portal and workflows help you reduce support tickets and increase trust.
04What industries or product types does Handled specialize in?
Handled works best with fast-growing consumer brands, especially in apparel, beauty, wellness, lifestyle, and CPG. If customer experience is a priority for your brand, we’re built for you.
05How does Handled tailor fulfillment to fit my brand’s customer experience?
We customize everything from packaging and inserts to shipping speed and return flows. Our team works with you to align fulfillment with your brand voice, ensuring the post-purchase experience builds trust, loyalty, and repeat business.
Ready to handoff fulfillment and never look back?
Hand off the operation, keep control of the experience. Whether you ship 100 or 1,000 orders a day, pricing scales with you and you get a quote back in 24 hours.
Get your fulfillment quote
A few details and we'll write back within 15 minutes.